Warranty and Return Conditions
All products are under the manufacturer's warranty unless otherwise stated. In order for the warranty conditions to be valid, you should definitely check the product during the cargo delivery. When you see a damage, keep a record and do not get the product. Changes made on the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

If the product you purchased on the Ginza Design Jewelry Site is found to be faulty, you must contact us via the online support section on our page, within 14 days from the delivery date at the latest. Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one. If the ordered product defect is caused by the use of the customer or the product has been used within 14 days, the product cannot be returned or exchanged. As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.

Product Exchange Terms
If the product you purchased on our site is found to be faulty, you must contact us via the online support section on our page within 30 days from the delivery date at the latest. Following this information, the faulty product that you will send to us with the cargo company will be replaced with a new one. If the ordered product defect is caused by the use of the customer or the product has been used within 30 days, the product cannot be returned or exchanged. In line with the customer's request, the products that have been processed, modified or personalized cannot be exchanged or returned (ring size, model change, etc.). As the product return and replacement conditions, the practices in accordance with the Law on the Protection of the Consumer No. 4077 are essential.